Business Process Analyst, Senior

Overview

Company:Qualcomm Incorporated

Job Area:Operations Group, Operations Group > Business Process Analysis

Job Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age – and this is where you come in.

GENERAL SUMMARY

GENERAL SUMMARY:Identifies, develops, and implements process improvement initiatives or solutions designed to enhance data collection, system, and process performance. Creates scalable, efficient, and flexible business designs that balance people, process, and systems for the Sales and Marketing Business team. Measures and reviews data and performance metrics on an ongoing basis to identify and resolve issues. Drives solution deployment across the organization including documentation and user training.The responsibilities of this role include: Requires working knowledge and experience in Salesforce, Salesforce administration and Process implementationsRequires experience and understanding of Lead to Cash Cycle including Lead Management, Opportunity Management, forecasting and Sales and Operations PlanningManages new enhancement requests, leads projects from inception through deployment, and manages production issues across multiple systems and reporting tools used by the Sales and Marketing teams (Salesforce, Tableau, Qlikview, etc.)Works under some supervision.Provides some supervision/guidance to other members; does not have direct reports.Decisions are moderate in nature. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations, or customer relationships. May require involvement beyond immediate work group to correct.Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.Works within the prescribed budgetary objectives of the department. Erroneous decisions, failure to achieve results may cause delays in schedules and result in the re-allocation of some resources.Most tasks require multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.Creativity is needed to draft original documents, imagery, or work products within established guidelines Deductive problem solving is required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be requiredIncumbent’s input may be solicited during strategic planning period.The responsibilities of this role do not include:Has no influence over key organizational decisions.PRINCIPAL DUTIES AND RESPONSIBILITIES: Leverages advanced knowledge to conduct complex analyses and performance metrics that identify where an issue has occurred and where process inefficiencies or gaps exist.Selects models and technical systems to develop, define, and execute technical process initiatives that address a diverse range of problems of medium to large scope.Acts as team lead for process improvement initiatives including facilitating the process lifecycle and defining deliverables for projects of medium to large scope.Creates and implements integration and stabilization of complex processes in the organization.Defines key measures of process effectiveness, develops appropriate performance metrics, and ensures process performance meets goals.Provides advanced production support of users, business systems, and applications in the organization. Solicits and evaluates feedback to determine appropriate actions.Creates, delivers, and provides presentations and training on complex business process improvements and enhancements.Writes clear and detailed documentation for complex business processes and projects.Makes decisions on complex issues that impact business results and arise within one’s own area of work.Collaborates with individuals inside and outside of own function to integrate projects and/or ensure changes work with other components of a specific project.Manages team project priorities, deadlines, and deliverables for small to mid-sized projects.REQUIRED COMPETENCIES: (All competencies below are required upon entry)Analytical Skills – The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.Building Trusting Relationships – The ability to build trusting, collaborative relationships, and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, and relating well to people regardless of personality or background.Communication – The ability to convey information clearly and accurately, as well as to choose the most effective method of delivery (e.g., email, phone, face-to-face) for technical and non-technical information.Getting Work Done – The ability to be organized, resourceful, and planful. This includes the ability to leverage available resources to get things done and lay out tasks in sufficient detail. This also includes the ability to work on multiple tasks at once without losing track and foresee and plan around obstacles.MINIMUM REQUIREMENTS:Associate’s degree in Business, Operations, Engineering, or related field and 4+ years of related business process analysis experience OR High School Diploma and 5+ years of related business process analysis experience.PREFERRED REQUIREMENTS:Bachelor’s degree in Business, Operations, Engineering or related field.4+ years experience with analyzing complex data sets.5+ years Supply Chain, Engineering, Operations or related work experience.1+ years of work experience in a role requiring interaction with senior leadership (e.g., Manager level and above).3+ years experience working in a large matrixed organization.PHYSICAL REQUIREMENTS:Monitors and utilizes computers and test equipment for more than 6 hours a day.Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

GENERAL SUMMARY:

Identifies, develops, and implements process improvement initiatives or solutions designed to enhance data collection, system, and process performance. Creates scalable, efficient, and flexible business designs that balance people, process, and systems for the Sales and Marketing Business team. Measures and reviews data and performance metrics on an ongoing basis to identify and resolve issues. Drives solution deployment across the organization including documentation and user training.

The responsibilities of this role include:

+ Requires working knowledge and experience in Salesforce, Salesforce administration and Process implementations

+ Requires experience and understanding of Lead to Cash Cycle including Lead Management, Opportunity Management, forecasting and Sales and Operations Planning

+ Manages new enhancement requests, leads projects from inception through deployment, and manages production issues across multiple systems and reporting tools used by the Sales and Marketing teams (Salesforce, Tableau, Qlikview, etc.)

+ Works under some supervision.

+ Provides some supervision/guidance to other members; does not have direct reports.

+ Decisions are moderate in nature. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations, or customer relationships. May require involvement beyond immediate work group to correct.

+ Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.

+ Works within the prescribed budgetary objectives of the department. Erroneous decisions, failure to achieve results may cause delays in schedules and result in the re-allocation of some resources.

+ Most tasks require multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.

+ Creativity is needed to draft original documents, imagery, or work products within established guidelines

+ Deductive problem solving is required to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required

+ Incumbent’s input may be solicited during strategic planning period.

The responsibilities of this role do not include:

+ Has no influence over key organizational decisions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Leverages advanced knowledge to conduct complex analyses and performance metrics that identify where an issue has occurred and where process inefficiencies or gaps exist.

+ Selects models and technical systems to develop, define, and execute technical process initiatives that address a diverse range of problems of medium to large scope.

+ Acts as team lead for process improvement initiatives including facilitating the process lifecycle and defining deliverables for projects of medium to large scope.

+ Creates and implements integration and stabilization of complex processes in the organization.

+ Defines key measures of process effectiveness, develops appropriate performance metrics, and ensures process performance meets goals.

+ Provides advanced production support of users, business systems, and applications in the organization.

+ Solicits and evaluates feedback to determine appropriate actions.

+ Creates, delivers, and provides presentations and training on complex business process improvements and enhancements.

+ Writes clear and detailed documentation for complex business processes and projects.

+ Makes decisions on complex issues that impact business results and arise within one’s own area of work.

+ Collaborates with individuals inside and outside of own function to integrate projects and/or ensure changes work with other components of a specific project.

+ Manages team project priorities, deadlines, and deliverables for small to mid-sized projects.

REQUIRED COMPETENCIES: (All competencies below are required upon entry)

+ Analytical Skills – The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.

+ Building Trusting Relationships – The ability to build trusting, collaborative relationships, and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, and relating well to people regardless of personality or background.

+ Communication – The ability to convey information clearly and accurately, as well as to choose the most effective method of delivery (e.g., email, phone, face-to-face) for technical and non-technical information.

+ Getting Work Done – The ability to be organized, resourceful, and planful. This includes the ability to leverage available resources to get things done and lay out tasks in sufficient detail. This also includes the ability to work on multiple tasks at once without losing track and foresee and plan around obstacles.

MINIMUM REQUIREMENTS:

+ Associate’s degree in Business, Operations, Engineering, or related field and 4+ years of related business process analysis experience OR High School Diploma and 5+ years of related business process analysis experience.

PREFERRED REQUIREMENTS:

+ Bachelor’s degree in Business, Operations, Engineering or related field.

+ 4+ years experience with analyzing complex data sets.

+ 5+ years Supply Chain, Engineering, Operations or related work experience.

+ 1+ years of work experience in a role requiring interaction with senior leadership (e.g., Manager level and above).

+ 3+ years experience working in a large matrixed organization.

PHYSICAL REQUIREMENTS:

+ Monitors and utilizes computers and test equipment for more than 6 hours a day.

+ Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Minimum Qualifications

Education:

Work Experiences:

Certifications:

Skills:

Preferred Qualifications

Education:

Work Experiences:

Certifications:

Skills:

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .

We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goal—we invent breakthrough technologies that transform how the world connects, computes, and communicates.

Employment Notices for US-based Job Postings

Equal Employment Opportunity (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf)

“EEO is the Law” Poster Supplement

Pay Transparency NonDiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Employee Polygraph Protection Act

Family Medical Leave Act (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf)

Rights of Pregnant Employees

Discrimination and Harassment (https://www.dfeh.ca.gov/wp-content/uploads/sites/32/2020/10/Workplace-Discrimination-Poster_ENG.pdf)

California Family Rights Act

Prepare and succeed

Qualcomm Interview FAQs (https://www.qualcomm.com/company/careers/faqs)

Employment Fraud Alert

We have received reports of employment scams that seek financial or personal information from job candidates. Please note these communications are fraudulent. Click here (https://www.qualcomm.com/employment-fraud-alert) to view our Employment Fraud Alert.