Business Process Analyst, Staff

Overview

Company:Qualcomm Incorporated

Job Area:Operations Group, Operations Group > Business Process Analysis

Job Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age – and this is where you come in.

The responsibilities of this role include:

+ Requires strong working knowledge and experience in Salesforce, Salesforce administration and Process implementations

+ Requires strong experience and understanding of Lead to Cash Cycle including Lead Management, Opportunity Management, forecasting and Sales and Operations Planning

+ Manages new enhancement requests, leads projects from inception through deployment, and manages production issues across multiple systems and reporting tools used by the Sales and Marketing teams (Salesforce, Tableau, Qlikview, etc.)

+ Works independently with little supervision.

+ Provides supervision to direct reports.

+ Decisions are moderate in nature. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations, or customer relationships. May require involvement beyond immediate work group to correct.

+ Requires verbal and written communication skills to convey complex and/or detailed information to multiple individuals/audiences with differing knowledge levels. Role may require strong negotiation and influence, communication to large groups or high-level constituents.

+ Works within the prescribed budgetary objectives of the department. Erroneous decisions, failure to achieve results may cause delays in schedules and result in the re-allocation of some resources.

+ Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions).

+ Most tasks require multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.

+ Substantial creativity is needed to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.

+ Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.

+ Occasionally participates in strategic planning within own area affecting immediate operations.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

+ Leads highly complex analyses to identify where an issue has occurred and where process inefficiencies or gaps exist; performs cost/benefit analyses to improve support initiatives.

+ Leads the development and execution of the most complex and urgent technical process initiatives for a diverse range of problems.

+ Leads the team on large business process improvement projects, including facilitating the process lifecycle, and defining deliverables; assists management to define deliverables for complex initiatives.

+ Determines and drives integration and stabilization of highly complex processes across the organization.

+ Leads team effort to identify key measures of process effectiveness, reviews and develops performance metrics and aligns team members to performance goals.

+ Provides advanced and comprehensive support of users, business systems, and applications that achieve business efficiency and productivity goals.

+ Assumes the lead role for securing support based on feedback and an understanding of business needs.

+ Leads the team by creating, delivering, and providing presentations and training for highly complex business process improvements and enhancements.

+ Writes clear and detailed documentation for highly complex processes and projects.

+ Makes impactful decisions as it pertains to highly complex issues that arise within one’s own function; makes decisions for more junior analysts.

+ Works with individuals inside and outside of own function to integrate complex projects and/or ensure changes work with other components of a specific project.

+ Manages team project priorities, deadlines, and deliverables for large and/or multiple projects; reviews performance data and determines if escalation of issues to senior leadership as needed.

REQUIRED COMPETENCIES: (All competencies below are required upon entry)

+ Analytical Skills – The ability to collect information and identify fundamental patterns/trends in data. This includes the ability to gather, integrate, and interpret information from several sources.

+ Building Trusting Relationships – The ability to build trusting, collaborative relationships, and rapport with different types of people and businesses. This includes delivering on commitments and maintaining confidential information, as well as being approachable, and relating well to people regardless of personality or background.

+ Communication – The ability to convey information clearly and accurately, as well as to choose the most effective method of delivery (e.g., email, phone, face-to-face) for technical and non-technical information.

+ Creating the New and Different – The ability to be creative. This includes the ability to produce breakthrough ideas, being a visionary, managing innovation, having broad interests and knowledge, and gaining support in order to translate new ideas into solutions.

+ Decision Making – The ability to make quick, accurate decisions. This includes the ability to weigh alternatives and take into account the impact of the decisions on people, equipment, or other resources.

+ Getting Work Done – The ability to be organized, resourceful, and planful. This includes the ability to leverage available resources to get things done and lay out tasks in sufficient detail. This also includes the ability to work on multiple tasks at once without losing track and foresee and plan around obstacles.

+ Technical Knowledge – Knowledge of technical business processes, roles, operations, and systems as well as data analysis and methods in order to review, create, define, and improve processes, strategies, and solutions that improve and support business initiatives.

MINIMUM REQUIREMENTS:

+ Bachelor’s degree in Business, Operations, Engineering or related field and 6+ years of related business process analysis experience.

PREFERRED REQUIREMENTS:

+ Master’s degree in Business, Operations, Engineering or related field.

+ 6+ years experience with analyzing complex data sets.

+ 7+ years Supply Chain, Engineering, Operations or related work experience.

+ 2+ years of work experience in a role requiring interaction with senior leadership (e.g., Manager level and above).

+ 3+ years experience working in a large matrixed organization.

+ 1+ years in a technical leadership role with or without direct reports (only applies to positions with direct reports).

PHYSICAL REQUIREMENTS:

+ Monitors and utilizes computers and test equipment for more than 6 hours a day.

+ Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .

We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goal—we invent breakthrough technologies that transform how the world connects, computes, and communicates.

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