Overview
About NeighborWorks America
Are you inspired by mission-driven work with a community development focus? Can you imagine yourself working at a place where your colleagues are humble, passionate and creative? Do you dream about being part of a people-focused organization that leads with empathy, encourages curiosity and embraces ambiguity?
For more than 45 years, Neighborhood Reinvestment Corp., a national, nonpartisan nonprofit known as NeighborWorks America, has strived to make every community a place of opportunity. Our network of excellence includes nearly 250 members in every state, the District of Columbia and Puerto Rico. NeighborWorks America offers grant funding, peer exchange, technical assistance, evaluation tools, and access to training as the nation’s leading trainer of housing and community development professionals. NeighborWorks network organizations provide residents in their communities with affordable homes, owned and rented; financial counseling and coaching; community building through resident engagement; and collaboration in the areas of health, employment and education. If we’ve piqued your interest and you’re interested in supporting our mission, continue reading below!
Part of caring for our communities starts by caring for our internal community – our staff. Picture yourself in a collaborative and diverse hybrid environment surrounded by teams and people who challenge you, encourage you and inspire you to support mission-oriented work. This opportunity offers an impressive total rewards package that includes:
A 401(k) match of up to 12%,
11 paid and observed holidays,
A substantial leave package (including 40 hours of paid volunteer leave),
Industry leading benefits, and
Access to our Staff Training and Education (STEP) Program, which provides training and educational resources to all NeighborWorks America staff.
Our benefits are designed to convey company culture and core values: Accountability, collaboration, inclusion, stewardship and integrity. They’re also intended to support our staff in a way that encourages them to give their best in a balance of work and personal life.
Work at a Glance: Customer Focused Desktop Support Professional
In this role, you will:
Provide first-line support for Tier 1 & 2 technology issues, offering assistance, training, and follow-up to staff and contractors.
Install, test, and troubleshoot hardware and software, following policies and documenting results.
Escalate complex issues to Tier 3 staff and collaborate with team members to resolve problems and enhance skills.
Contribute to equipment lifecycle management: equipment processing, inspecting equipment, managing the life cycle.
Maintain accurate Service Desk logs, manage equipment inventory, support presentations and training, and develop knowledgebase documentation.
Maintain relationships with vendors and their corresponding contracts.
Supervisor: Vice President, Application Development & Operations
Direct Reports: 0
Fiscal Responsibilities: N/A
Required Minimum Qualifications: A minimum of 4+ years of experience with computer setup, imaging and troubleshooting.
Preferred: ITIL, MCP, Comptia A+ or comparable certification is preferred.
Technology: Demonstrated technical knowledge of Microsoft Operating System and MS O365.
Working Conditions:
Physical/Sensory Demands: Fast-paced working environment with extensive computer usage
Travel: Up to 10%
Physical/Sensory Demands: Fast-paced working environment with extensive computer usage
Hybrid: This role reports to the office two days per week.
NeighborWorks America staff are expected to demonstrate excellence in the following:
Sensitivity to racial, gender, sexual orientation and cultural differences.
Respectful, timely and effective communications with internal and external stakeholders.
Effective listening as well as seeking and accepting feedback.
Successful teamwork.
Analytic, thoughtful and strategic thinking.
Consideration of NeighborWorks’ mission, objectives and goals to demonstrate the understanding that one’s impact, decisions and behavior has among colleagues and on the organization.
Information Technology and Services:
Information Technology and Services (IT&S) is responsible for planning, design, implementation, and support of NeighborWorks’ enterprise-wide business applications and management of information technology resources and services. IT&S provides business applications and supporting services to identify, gather and efficiently organize the data that is required to support the business activities of NeighborWorks America (NWA) and its affiliated NeighborWorks Organizations. NeighborWorks America undertakes several major capital budget IT project initiatives to meet NWA’s current and future mission, goals, objectives and ongoing business requirements.