Staff Engineer, Customer Quality

Overview

Company:Qualcomm Technologies, Inc.

Job Area:Engineering Group, Engineering Group > Hardware Engineering

Job Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age – and this is where you come in.

GENERAL SUMMARY

The Staff Engineer, Customer Quality is responsible for championing high quality for Qualcomm’s strategic RFFE customers. Additional responsibilities include:• Drive cross functional technical teams to identify containment and determine root cause for Customer issues. Cross functional teams may consist of Design, Software, Verification/Integration, Product Engineering, Test Engineering, Packaging Engineering, Failure Analysis, Customer Engineering, Sales Ops and Supplier Quality Engineering • Be the San Diego Quality voice for both internal teams and the RFFE customers • Work closely with customer to fully understand their business from a quality perspective • Escalate potential issues to management to avoid customer disruption and ensure smooth operation at customer’s side• Provide cross functional team with customer priorities to properly address the issues according to their criticality• Oversee RMA process and drive to minimize RMA cycle time • Write and deliver customer facing presentations to communicate frequent technical updates, RMA status and deliver technical solution • Resolve complex issues through in-depth data mining, hands on technical analysis and strong technical leadership while automating routine task • Make decisions and determine root cause based on well thought-out data and facts • Improve efficiency via metrics and KPI optimization and monitoring such as RMA cycle time, systemic failure mechanisms, issues effecting multiple customers, DPPM, etc Preferred Qualifications:>10 years of experience in the semiconductor industry with a wide breadth of knowledge (Design, DFT, Packaging, Characterization, Test, Reliability, Fab, Assembly and Failure Analysis)>5 years of customer management experience>5 years in Mobile Industry with primary focus on Test Engineering, Applications Engineering, RFA/Digital Systems Performance testing.>5 years in depth knowledge of RFFE products evolvement, issues, and latest technology• Proven ability to work with both external and internal customers • Proven ability to work in a fast paced environment to achieve commitments and ensure proper process is followed • Strong verbal and written skills. Ability to clearly organize and articulate information • Ability to influence others to overcome complex challenges, drive to decision or inspire new ways of thinking • Global team player, open to change, can do attitude and demonstrated process improvement leadership • Solid product debug experience • Demonstrate problem solving skills driving multi-functional teams consisting of all stages from design through mass production EOL• Fluency in Mandarin is highly desirable• Quality/Engineering function in semiconductor, mobile or related industry. • Hands on knowledge/application of quality tools, statistics and problem solving techniques. • Expertise in digital, analog, RF/RFFE.• Handset Systems Knowledge: a) high level understanding of the key mobile components such as Application processor, RF Transceiver, RFFE, Power Management, Codec, Modems, etc. and how they are expected to interact ; b) understanding what certain failure symptoms point to in terms of areas contributing to customer issues.

Physical Requirements

• Frequently transports between offices, buildings, and campuses up to ½ mile.

• Frequently transports and installs equipment up to 5 lbs.

• Performs required tasks at various heights (e.g., standing or sitting).

• Monitors and utilizes computers and test equipment for more than 6 hours a day.

• Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Minimum Qualifications

Education:

Bachelors – Computer Science, Bachelors – Engineering, Bachelors – Information Systems

Work Experiences:

5+ years Hardware Engineering experience or related work experience.

Certifications:

Skills:

Preferred Qualifications

Education:

Masters – Computer Science, Masters – Engineering, Masters – Information Systems

Work Experiences:

8+ years Hardware Engineering experience or related work experience. ,2+ years experience with circuit design (e.g., digital, analog, RF). ,2+ years experience utilizing schematic capture and circuit simulation software. ,2+ years experience with hardware design and measurement instruments such as oscilloscopes, spectrum analyzers, RF tools, etc. ,1+ years in a technical leadership role with or without direct reports.

Certifications:

Skills:

Computer Science, DSP Architectures, Electrical Engineering, Optical Systems, Packaging Systems

Applicants: If you are an individual with a disability and need an accommodation during the application/hiring process, please call Qualcomm’s toll-free number found here (https://qualcomm.service-now.com/hrpublic?id=hr_public_article_view&sysparm_article=KB0039028) for assistance. Qualcomm will provide reasonable accommodations, upon request, to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm is an equal opportunity employer and supports workforce diversity.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

If you would like more information about this role, please contact Qualcomm Careers (http://www.qualcomm.com/contact/corporate) .

We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goal—we invent breakthrough technologies that transform how the world connects, computes, and communicates.

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